Cybersecurity Expert for Network Operations

2 days ago


Bengaluru, Karnataka, India Signiminds Technologies Inc Full time
About the Role:
Signiminds Technologies Inc is seeking a highly skilled Cybersecurity Expert to join our team in Hyderabad, Chennai, or Bangalore. This position requires an individual who can review and respond to requests for VPN assistance from other international and domestic help desks/support organizations. The ideal candidate will have over 8 years of experience in infrastructure and/or application support, with a strong understanding of firewalls, VPNs, proxies, and desktop defense concepts.

Key Responsibilities:
• Gather additional information/detail, perform triage, use critical thinking skills to find and solve issues, or route the issue to another support organization.
• Work closely with Tier 1/2 support desk personnel, VPN client and infrastructure SMEs, and various organizational SMEs to develop effective user guides, helpdesk guides, and troubleshooting guides for support desks and end-users.
• Track issues where necessary to resolution, establish relationships with internal support organizations, and participate in SWATs and Call to Work calls related to VPN outages.

Required Skills:
• Excellent problem-solving, communication, and interpersonal skills, with a focus on customer service.
• Team-oriented thinking with demonstrated ability to produce high-quality work as part of a fast-paced, dynamic team.
• Ability to develop both internal/technical and customer-facing documentation using Microsoft Office applications.
• Preferred knowledge of Palo Alto firewalls (including GlobalProtect), Cisco AnyConnect, and Cisco Identity Services Engine (ISE).

Salary: $120,000 - $180,000 per annum, depending on experience and qualifications.

This is a challenging opportunity for a skilled Cybersecurity Expert to join our team and contribute to the success of Signiminds Technologies Inc. If you are passionate about cybersecurity and have the required skills and experience, we encourage you to apply.

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