Enterprise Cloud Solutions Engineer

We are seeking a skilled Cloud Infrastructure Architect to join our team.

This role involves leading the technical onboarding process for customers using Managed OpenStack and Managed Kubernetes products. As a Cloud Infrastructure Architect, you will be responsible for guiding customers through their journey of adopting and scaling with our cloud native platforms.

You will work closely with customers to understand their needs, architect tailored solutions, and ensure successful integration and deployment. Additionally, you will deliver timely professional services solutions to customers based on the gathered requirements agreed upon timelines and defined success criteria.

In this role, you will lead and execute VMware to OpenStack migration projects, ensuring seamless transitions, minimal downtime, and optimal performance. You will collaborate with cross-functional teams, including cloud architects, DevOps engineers, and IT administrators, to deliver innovative solutions for enterprise-level cloud infrastructure modernization.

• Key Responsibilities:
• Lead the technical onboarding process for customers using Managed OpenStack and Managed Kubernetes.
• Collaborate with customers to understand their infrastructure requirements and design optimal cloud-native solutions.
• Provide expert guidance on the use of OpenStack, Kubernetes, and related cloud-native technologies.
• Offer strategic guidance on OpenStack and Kubernetes architecture, including network design, storage solutions, and compute resource management.
• Educate customers on best practices for managing and maintaining OpenStack and Kubernetes infrastructure, including upgrades, monitoring, scaling and operational efficiency.
• Implement automation solutions to streamline deployments using Go, Python, Bash and CI/CD best practices.
• Troubleshoot and resolve technical issues that arise during customer onboarding and ongoing usage.
• Deliver expert services solutions to existing customers in accordance with a statement of work document in a timely fashion and with utmost attention to detail.
• Collaborate with product and engineering teams to improve the customer experience and provide feedback on features and product improvements.
• Provide continuous feedback to internal Quality Assurance teams on product usability, testing requirements and customer usage patterns.
• Deliver technical workshops, demos, and training to customers.

Required Skills and Qualifications:

• Cloud-Native Technologies: Expertise in Kubernetes, including deep knowledge of managing, deploying, and scaling cloud-native infrastructure technologies.
• OpenStack Expertise: Extensive hands-on experience with OpenStack, including deployments, operations, and optimizations. Proven ability to troubleshoot complex technical issues in a production OpenStack environment.
• Automation Skills: Proficiency in writing automation scripts in Go, Python, Bash to streamline operational tasks.
• Infrastructure as Code (IaC): Strong understanding of IaC tools such as Terraform and Ansible.
• DevOps Best Practices: Familiarity with DevOps methodologies and tools.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.

About the Role:

This is an excellent opportunity for a skilled Cloud Infrastructure Architect to join our team and contribute to the development of innovative cloud infrastructure solutions.

The ideal candidate will have a strong background in cloud computing, with expertise in Kubernetes, OpenStack, and related cloud-native technologies. They will also possess excellent communication and collaboration skills, with the ability to work effectively with customers, product teams, and cross-functional teams.