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Senior Service Delivery Expert
2 weeks ago
The Solution Consultant plays a pivotal role in spearheading the design and execution of functional and technical SAP S/4 HANA solutions with a specialized focus on elevating the service-to-customer experience.
Key Responsibilities:
- Design functional and technical SAP S/4HANA solutions focused on service management, ensuring seamless integration with satellite systems like CRM based on detailed business and IT requirements.
- Develop and document comprehensive design specifications for S2C processes in Inhouse Repair and (Advanced) Return Management, ensuring alignment with business needs and IT capabilities.
- Coordinate and steer development efforts towards global development factories, aligning with broader project goals and timelines.
- Ensure that development efforts are on track and aligned with the overall transformation strategy.
- Provide expert guidance on SAP best practice architectures and advanced technologies, supporting deployment teams in deploying robust S2C solutions.
- Act as a subject matter expert in SAP S/4 HANA, advising on system capabilities and potential improvements.
- Champion process standardization across service operations, evaluating the necessity of process deviations and advocating for adherence to global templates.
The successful candidate will navigate complex project environments using strong project management skills, leveraging deep SAP knowledge to drive innovation and operational excellence in service delivery during the critical transformation period.
