Data Quality Assurance Specialist
16 hours ago
We are a leading provider of data services to top corporations globally. Our clients span various industries such as Technology, Software, Telecommunications, and more. We support our North America customers in their marketing and demand generation needs.
About the Job
In this position, you will be responsible for ensuring the quality of our deliverables across multiple campaigns. You will monitor calls and provide feedback to specialists to maintain high-quality customer service. Your key responsibilities include:
- Performing root cause analysis and creating action plans for identified errors
- Conducting calibration to identify variances
- Identifying process improvement opportunities and projects
- Auditing calls for operations teams and providing feedback on deviations from standard parameters
About You
We are looking for a candidate with a minimum 3-year experience in international voice profiles. Experience in the service industry dealing with information/data is preferred. You should have excellent verbal and written communication skills in English with a neutral accent. Availability for both day and night shifts is required. Familiarity with MS Office, especially Excel and PowerPoint, is also desired.
Compensation
The estimated salary for this role in Ahmedabad is around ₹250,000 - ₹350,000 per annum. This includes a basic pay range of ₹150,000 - ₹200,000 plus additional benefits and allowances.
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