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IT Operations Center Engineer
2 weeks ago
About the Role
BlackRock IT Solutions is seeking a highly skilled and motivated IT Operations Center Engineer to join our team. In this role, you will play a critical part in ensuring the smooth operation of our IT infrastructure and delivering exceptional service to our clients.
Job Description
The IT Operations Center Engineer will be responsible for:
- Providing desktop support for TBC employees and clients;
- Leveraging monitoring applications to proactively identify issues and areas for improved performance;
- Providing excellent customer service;
- Completing systems installations and upgrades;
- Overseeing data storage and retrieval systems;
- Systems & Networking monitoring and alerting;
- Incident management & escalation;
- Level II troubleshooting of systems, network, and security issues;
- System administration;
- Writing and updating runbooks, development of configuration and standards, creation of weekly and monthly reporting;
A Typical Day in the Life
As an IT Operations Center Engineer, your day may include:
- Installing and configuring software, hardware, and networks;
- Monitoring system performance and troubleshooting issues;
- Communicating with clients to understand issues, share information, or resolve issues;
- Initial ticket triage and performing Tier 1 and Tier 2 troubleshooting for incidents and alerts;
- Providing excellent customer service and support to a variety of customers;
- Escalation of issues to appropriate engineering teams and management;
- Performing tasks in accordance with established policies, procedures, and processes;
- Providing accurate and detailed work notes in ServiceNow to track incoming calls, troubleshooting efforts, and fix actions;
- Performing OS installation and patching;
- Asset management and tracking;
- System provisioning as requested;
Qualifications
To succeed in this role, you will need:
- 2-5 years' experience as a NOC Engineer or equivalent experience;
- At least an associate degree, or equivalent, in information technology, computer science, information security, or related areas, or equivalent;
- Familiarity with Windows, Linux, or Unix operating systems;
- Proficiency in configuring and troubleshooting network devices like routers, switches, and firewalls;
- Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and VLANs;
- Experience in DNS, IPAM, Active Directory, Networking, Cloud, and virtualization Technologies, Monitoring and Observability Solutions (LogicMonitor, SolarWinds, etc.);
- BASIC KNOWLEDGE OF LINUX SERVERS, WEB SCRIPTING LANGUAGES, NETWORK TECHNOLOGIES, NETWORK DEVICES AND TOOLS;
- Proficiency in troubleshooting PC, peripherals, and software upgrades and IT Administration;
- Backup Technologies such as Veeam, HYCU, and others;
- Patch Management solutions such as Manage Engine, Ivanti, Intune, SCCM, and others;
- BASIC SCRIPTING KNOWLEDGE (e.g., Python, Bash, PowerShell) FOR AUTOMATION TASKS;
Recommended Skills/Experience
We encourage applicants with:
- Bachelor's degree in technology or business;
- ITIL Foundations Certification;
- Professional network and other computer certifications, such as A+, MSCE, Nutanix, VMware, Azure, CCNP, Network+;
About You
We are looking for someone who is:
- Able to take on difficult problems and find creative solutions;
- Committed to meeting and working with new people;
- Motivated and driven to deliver value;
- Comfortable with change and multi-tasking;
- An excellent communicator – verbal and written, capable of setting clear expectations while listening to understand;
