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Customer Care Associate
3 weeks ago
This is a challenging opportunity to work as a customer care professional in our e-commerce company. As a customer care associate, you will be responsible for handling customer queries, resolving issues, and ensuring excellent post-sales support.
Key Responsibilities:
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Address customer complaints and concerns promptly and fairly.
- Process and manage customer orders via Shopify platform.
- Track and update order status, shipping details, and returns/refunds where applicable.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to improve customer service processes.
- Ensure a high level of customer satisfaction through exceptional service delivery.
Requirements:
- Minimum 1 year of experience in customer care / call handling (E-commerce preferred).
- Familiarity with Shopify or similar e-commerce platforms is essential.
- Excellent verbal and written communication skills in English.
- Strong problem-solving ability and customer-centric approach.
- Basic computer knowledge (MS Office, Email, CRM tools).
- Able to multitask and handle pressure in a fast-paced environment.
Education:
- Degree in any discipline or equivalent experience.
- Additional training in customer service is beneficial.
