
Community Building and Operations Specialist
3 days ago
Roles and Responsibilities
**Job Summary**
This is a highly collaborative role that requires a strong ability to build relationships with community members, local businesses, and internal stakeholders. The ideal candidate will have excellent communication skills, be highly organized, and have a keen eye for detail.
- Build a positive and inclusive community environment that fosters collaboration and engagement among members.
- Organize regular events and activities to bring members together, such as new member introduction brunches, mixers, and socials.
- Work closely with local businesses to plan and execute engagement events that benefit both the community and the businesses.
- Measure and analyze community feedback to identify areas for improvement and implement changes accordingly.
- Ensure that the front desk is always staffed by a community team member who can provide exceptional customer service and support to members.
- Conceptualize and execute community initiatives that promote relationship-building among members, such as events and workshops.
- Introduce new members to the existing community of members and facilitate their integration into the community.
- Manage billing and check-in/check-out processes for members who require hourly or day-pass services.
- Conduct tours of the CoWrks center for potential new members and answer any questions they may have.
- Provide exceptional customer service to members at all times, responding promptly to their needs and resolving any issues that may arise.
- Manage the CoWrks membership waiting list and ensure that all members are enrolled on the CoWrks app.
- Gather data on members' business objectives and identify member services that could help other members achieve their goals.
- Supervise in-building events to ensure compliance with house rules and escalate any issues that may arise.
**Required Skills and Qualifications**
- 2+ years of experience in a related field, such as community management, event planning, or sales and marketing.
- Bachelor's degree in a relevant field, such as business administration, communications, or sociology.
**Benefits**
We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development.
**Others**
We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your resume and cover letter to apply for this exciting opportunity.
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