
Chief E-commerce Officer
2 days ago
The successful candidate will be responsible for spearheading e-commerce growth and profitability. This encompasses owning the full profit-and-loss statement for the geography, setting ambitious revenue, margin, and customer-acquisition-cost/customer-life-time-value targets.
About the Role:
- Craft a holistic growth strategy across direct-to-consumer, marketplaces, offline, and emerging channels.
- Forecast demand and manage end-to-end inventory to ensure less than 2% stock-out and less than 4% ageing stock.
- Define product-market fit; localize hero SKUs, develop new-product roadmaps, and discontinue low-return-on-investment lines.
- Collaborate with research-and-development teams to adapt formulations for regional regulations and sensorial preferences.
- Develop and execute 360° marketing strategies—performance, influencer, customer-relationship-management, public-relations—allocating budgets for maximum return-on-ad-spend.
- Establish data pipelines and dashboards to track cohorts, repeat rates, marketplace rankings in real time.
- Negotiate with third-party-logistics providers, payment partners, and duty consultants to optimize landed costs and service-level-agreements.
- Recruit, mentor, and performance-manage cross-functional teams (growth, operations, customer-service, retail, trade).
- Embody customer obsession by gathering VOC insights to inform product updates and customer-experience enhancements.
- Drive strategic partnerships with wellness chains, tourism boards, Ayurveda clinics to amplify reach.
- Ensure legal and tax compliance, including cosmetics claims, import duties, and General Data Protection Regulation-like mandates.
- Present quarterly business reviews to global leadership, highlighting wins, risks, and next bets.
- Embed a test-and-learn culture; run A/B tests on funnels, creatives, bundles, and pricing levers.
- Develop disaster-recovery and continuity plans for supply, logistics, ads, and key seller accounts.
- Benchmark competition; deliver actionable intelligence on pricing, share-of-voice, and shelf velocity.
Requirements:
- Demonstrated success in e-commerce growth and profitability.
- Strong analytical skills with ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Ability to lead and motivate cross-functional teams.
We Offer:
- A dynamic and challenging role in a rapidly growing industry.
- Opportunities for professional growth and development.
- A collaborative and supportive team environment.
- A competitive compensation package.
Other Information:
Please note that this is a unique opportunity to join a pioneering organization in the e-commerce space.
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