HC Product Implementation Specialist

4 days ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000
Event Diagramming Specialist

Job Summary

We are seeking a highly skilled Event Diagramming Specialist to join our team. In this role, you will be responsible for implementing custom installations of HC Products for new and existing customers under tight timelines.

About the Role

- Implement custom installations of HC Products for new and existing customers
- Engage with clients to implement their order, determine client action items, set expectations on timing of deliverables, and provide phone assistance and guidance during the installation process
- Review design work and documentation for client approval
- Contribute to low customer time to adoption through Onboarding and Training
- Work closely with Product Managers to share real-time feedback for enhancement of proprietary tools
- Uncover and source opportunities for additional revenue through Professional Services

What We Need From You

  • Excellent Communication Skills: Ability to communicate effectively in English (verbal and written)
  • Customer-Centric Focus: Desire to surprise and delight customers in daily interactions
  • Proactive Problem-Solving: Ability to proactively seek out customers to ask the right questions to set them up for success while managing their expectations and seamlessly moving projects in and out of your queue
  • Intellectual Curiosity: Must be intellectually curious and have a knack for getting to the bottom of customer issues to provide solutions-oriented customer service
  • Continuous Improvement: Desire to continuously improve yourself and learn new skills
  • Trend Identification: Ability to identify and escalate customer trends
  • Personal Initiative: Exhibit strong personal initiative and independence to take full ownership of role
  • Deadline-Oriented: Deadline-oriented and very comfortable working in a fast-paced and open/flexible environment to focus efforts and drive results on behalf of customers

About Our Ideal Candidate

We are looking for a dedicated and driven individual who is passionate about delivering exceptional customer experiences. If you are a proactive problem-solver with excellent communication skills and a customer-centric focus, we would love to hear from you.

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