
Branch Leadership Role
3 days ago
- Maximize sales performance by achieving revenue targets through liability and wealth management products. Monitor top customers, devise acquisition and retention programs, and improve product holding per customer.
- Ensure effective relationship management by monitoring customer movement, developing a customer acquisition program, and improving product holding.
- Develop strategies to counter competition and increase market share in the branch's catchment area through promotions and below-the-line activities.
- Support new product launches and champion sales initiatives.
- Collaborate with segments to facilitate customer up-streaming.
- Provide adequate employee training on products and services, minimizing rejections and customer complaints.
- Monitor customer satisfaction survey ratings and net promoter scores, ensuring continuous improvement.
- Track transaction volumes and migrate transactions to alternate banking channels effectively.
- Optimize productivity of PFM, teller, and service managers.
- Aware of bank mis-selling and sales policies, adhering to them at all times.
- Ensure satisfactory ratings in internal and external audits conducted at the branch.
- Comply with operations health documents, performing regular KCS checks as mandated.
- Submit timely and accurate returns for sales and service, both internally and statutorily.
- Process customer instructions accurately and timely, adhering to applicable processes and circulars.
Revenue and Cost Management
- Lead revenue growth and profitability by focusing on:
- Improved deposit mix, including Current and Savings accounts.
- Waiver tracking and management.
- Non-fund-based income.
- Manage costs within budgetary constraints.
Change Management
- Implement change initiatives in branch space rationalization, transaction migration, systems implementation, process re-engineering, and premises reconfiguration.
- Drive a strong performance culture through inspiring, motivating, and rigorous performance management discipline. Develop talents within the branch through optimal resourcing, capacity planning, succession planning, and engagement.
- Achieve high employee engagement and satisfaction, retaining talent and minimizing attrition.
- Identify and address ongoing staff training and development needs.
- Maintain the approved headcount for Priority Banking and Preferred Banking Relationship Managers.
Segment Ownership
- Implement segment and product initiatives in the catchment area (PRB, NR, SME, Mortgages).
- Jointly own segment and product delivery objectives with the respective segment.
Others
- Ensure awareness of ORMA policies, Group Code of Conduct, KYC/CDD/EDD, and money laundering prevention guidelines, adhering to them at all times.
- Oversee premises management, merchandising, housekeeping, and store management, maintaining branch upkeep and maintenance.
Responsible for health and safety across the organization.
- Take reasonable care for coworkers' and others' health and safety.
- Cooperate with management to support and promote health and safety in the workplace.
- Ensure actions do not put others at risk.
- Work in a healthy and safe manner.
- Encourage coworkers to work safely.
- Report accidents and incidents, highlighting workplace hazards to management.
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