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ServiceNow ITOM Expert

1 week ago

India QBrainX Full time

Job Summary

We are seeking a highly skilled ServiceNow ITOM Expert to join our dynamic team. The ideal candidate should have extensive hands-on experience in designing and implementing ServiceNow ITOM solutions, demonstrating deep technical expertise and leadership in the ServiceNow platform.

About QBrainX

QBrainX is a leading provider of innovative technology solutions. Our mission is to empower businesses to achieve operational excellence through cutting-edge technologies.

Key Responsibilities

  • Lead the design and architecture of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Cloud Management.
  • Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within the ServiceNow platform.
  • Develop and implement best practices for configuring and customizing ServiceNow ITOM applications to meet organizational requirements.
  • Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards and best practices.
  • Conduct workshops, training sessions, and knowledge sharing activities related to ServiceNow ITOM for both technical and non-technical stakeholders.
  • Act as a subject matter expert (SME) on ServiceNow ITOM capabilities, staying updated with the latest platform enhancements and industry trends.
  • Drive continuous improvement efforts in ServiceNow ITOM implementations, optimizing processes and enhancing operational efficiency.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.
  • Minimum of 10 years of experience working with ServiceNow platform, with a focus on IT Operations Management (ITOM).
  • Proven experience in architecting, designing, and implementing ServiceNow ITOM solutions, including Discovery, Service Mapping, and Event Management.
  • Strong understanding of cloud technologies and experience with ServiceNow Cloud Management would be advantageous.
  • Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders at all levels.
  • ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM and ITOM are highly desirable.
  • Ability to work independently and as part of a team, handling multiple projects simultaneously in a fast-paced environment.
  • Flexibility to work onsite or remotely, as per project requirements.