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Implementation Specialist

3 weeks ago

Chennai, Tamil Nadu, India PayTabs Global Full time

**About Us:**

PayTabs Global is a leading payment gateway solutions provider.

**Job Description:**

We are seeking an Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the overall upkeep and maintenance of designated areas of engineering.

You will act in compliance with industry and Company technical requirements, standards, policies, and procedures.

**Roles and Responsibilities:**

  • Partner with clients and internal teams to understand business requirements and direct the configuration requirements.
  • Develop and perform quality assurance check points to ensure quality and timely delivery.
  • Provide Level 2 and 3 support to other team members.
  • Problem-solve routine to complex issues.
  • Create and implement tools that increase quality, security, and productivity.
  • Track status and provide updates in relation to overall implementation process.
  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery.
  • Work with customers to understand their business needs and objectives and map them to our product capabilities.
  • Travel to client locations to provide on-site assistance.
  • Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered.

**Essential Requisites:**

  • Client Handling
  • Troubleshooting Support
  • Knowledge on basic level QA Testing
  • Flexible to work on rotational shifts
  • CCNA Certification (Added Advantage)
  • Good knowledge in MYSQL and MSSQL
  • Good experience in Test plan preparation
  • Good experience in Testcase preparation
  • Good knowledge in Postman tool
  • Good knowledge in j-meter tool
  • Good knowledge in WinSCP/Putty
  • Expert in API Testing
  • Good strong knowledge in Linux system commands

**Preferred Education, Experience and Skillsets:**

  • Candidate must have minimum educational qualifications of BE/BTech or equivalent.
  • Minimum of 1-3 years experience working in IT services and support activities especially in Payment gateways