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Customer Engagement Specialist

2 weeks ago

Bengaluru, Karnataka, India Clints Solutions LLP Full time
Virtual Relationship Manager Position

Clients Solutions LLP is seeking a talented Customer Engagement Specialist to join our team in India. As a key member of our team, you will be responsible for managing client relationships through virtual channels, ensuring high levels of customer satisfaction and engagement.

Main Responsibilities:

* Build and maintain client relationships through virtual communication channels, fostering trust and loyalty.
* Develop a deep understanding of client needs and provide tailored solutions or guidance to meet their requirements.
* Effectively manage client accounts to deliver exceptional service quality and drive customer loyalty.
* Conduct regular follow-ups with clients to ensure ongoing engagement and support.
* Collaborate with internal teams to address client concerns and enhance service delivery excellence.

Required Expertise:

* Bachelor's degree in Business Administration, Marketing, or a related field.
* Excellent communication and interpersonal skills.
* Proficiency in CRM software and virtual communication tools.
* Ability to work independently and efficiently manage multiple client accounts.
* Strong problem-solving skills and a customer-centric approach.