Advanced Medical Imaging Equipment Specialist

3 weeks ago


Malappuram, Kerala, India United Imaging Healthcare Full time

**About United Imaging Healthcare**

Shanghai United Imaging Healthcare Co., Ltd. is a pioneering company in the medical imaging industry, dedicated to providing innovative solutions for healthcare professionals worldwide.

**Job Summary**

The Customer Service Engineer will be responsible for collaborating with our local team in India to deliver exceptional after-sales service to health systems, hospitals, and diagnostic centers. This role requires maintaining and installing advanced medical imaging equipment according to company standards and customer requirements.

**Key Responsibilities:**

  • Support the installation of UIH diagnostic imaging equipment at customer sites;
  • Work closely with the Customer Care Center to troubleshoot, maintain, and update designated product modalities;
  • Attend service training courses and pursue UIH Professional Certification to enhance technical assistance and support skills;
  • Evaluate and address situations compromising customer satisfaction and ensure contractual obligations are met;
  • Perform other tasks assigned by supervisors.

**Requirements:**

  • Degree or higher diploma in Electrical/Electronic Engineering or related field;
  • Familiarity with diagnostic imaging equipment principles and structure (CT/MR/PET, etc.);
  • Proficiency in IT, Microsoft Office, and Networking Infrastructure;
  • Able to find and troubleshoot faults in the field;
  • Strong communication and coordination skills, excellent customer service manner, and teamwork spirit;
  • A flexible approach to work, travel, and unsociable hours.

**Estimated Salary Range:** ₹ 8-12 lakhs per annum, depending on qualifications and experience.

**Location:** Bangalore/Hyderabad/Delhi


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