Conversational AI Quality Assurance Specialist
2 weeks ago
Overview
LivePerson, Inc. is a customer-obsessed organization dedicated to building innovative solutions that redefine the Conversational AI industry.
We work in collaborative, agile teams with a clear mission to empower quality, continuous feedback, testing, monitoring, and end-to-end ownership.
Your Responsibilities
- Develop and implement test plans and test cases according to project requirements and specifications.
- Identify, document, and monitor software defects and inconsistencies.
- Conduct regression testing, smoke testing, and exploratory testing.
- Evaluate thorough investigation, documentation, and resolution of all reported issues.
- Ensure adherence to project timelines, quality standards, and best practices.
- Effectively communicate testing progress, problems, and suggestions for improvement to management, stakeholders, and team members.
- Participate in test planning and estimation activities.
- Maintain detailed documentation of test results and testing progress.
- Enhance testing processes and methodologies.
- Stay up-to-date with recent developments and industry best practices in quality assurance.
- Incorporate automated tests into the testing process to increase coverage.
Your Qualifications
- Six years of experience as a QA Engineer, preferably in manual testing.
- A track record of success in manual testing or a related QA position.
- A solid understanding of QA procedures and the Software Development Life Cycle (SDLC).
- Ability to write precise, succinct, and thorough test plans and cases.
- Expertise with various testing methodologies and approaches, including regression, smoke, and functional testing.
- Familiarity with Postman and other API testing tools.
- Understanding of Scrum and Agile techniques.
- Strong analytical and problem-solving abilities.
- A keen eye for detail and excellent planning skills.
- Excellent interpersonal and communication skills.
- Proficiency in executing tasks in a collaborative setting.
- Fundamental understanding of automated testing methods and tools.
Benefits
- Competitive salary range: $110,000 - $140,000 per annum, based on location and experience.
- Health insurance (medical, dental, and vision).
- Time away (vacation and holidays).
- Development opportunities (generous tuition reimbursement and access to internal resources).
- Equal opportunity employer.
- #LI-Remote.
About LivePerson
We celebrate diversity and empower our team to forge impactful conversations globally. LivePerson is a place where uniqueness is valued, growth is constant, and everyone is empowered to create their own success. We're proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
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