Service Delivery Director
3 days ago
Innovation Technology By Design is seeking a highly skilled Service Delivery Director to oversee the management of our NOC & Professional Services team.
This is a challenging and rewarding role that requires strong leadership and technical skills, as well as excellent communication and problem-solving abilities. The ideal candidate will have extensive experience in IT service delivery, preferably with a focus on customer satisfaction and technical expertise.
The estimated annual salary for this position is approximately $115,000-$145,000, depending on location and other factors.
About the JobWe are looking for a talented individual who can provide high-level technical assistance to our team and ensure that services and support are provided to customers at agreed levels.
- Serve as a Subject matter expert on technical issues and provide guidance to both internal teams and clients.
- Function as the customer's single point-of-contact for problem identification and resolution for issues that have been escalated by the team.
- Improve usage of IT Support resources and increase productivity of the team.
This role involves working closely with our remote service team, providing training and development opportunities, and driving problem investigations and resolution as required.
We are committed to providing an inclusive and supportive work environment, and we encourage applications from candidates with diverse backgrounds and experiences.
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Service Delivery Director
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