Customer Experience Manager Cybersecurity Services

7 days ago


Noida, Uttar Pradesh, India Kratikal Full time
About the Customer Success Executive Position

Kratikal Tech Pvt Ltd is a leading cybersecurity firm that provides comprehensive cybersecurity solutions to numerous enterprises and SMEs. The company was founded to help global businesses combat cybercriminals using cutting-edge technology-based cybersecurity solutions.

As the Customer Success Executive, you will play a vital role in ensuring customer satisfaction and driving business growth through effective relationship-building and strategic planning. Your primary responsibilities will include driving renewals, upsells, and cross-sells, identifying opportunities to increase customer value, and fostering enduring relationships with clients.

Main Responsibilities:
  • Renewal/Upsell/Cross-Sell Initiatives: Drive renewal, up-sell, and cross-sell initiatives to increase customer value and reduce churn
  • Client Relationship Building: Build and maintain strong, lasting relationships with clients through regular engagement, feedback gathering, and proactive issue resolution
Team Collaboration and Communication
  • Collaboration with Internal Teams: Collaborate with various internal teams (Customer, VAPT, Compliance, Sales, and Accounts teams) to align project goals and enhance customer satisfaction
  • Communication and Feedback: Regularly communicate with clients, gather feedback, and implement changes to ensure customer satisfaction and loyalty


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