Rail Operations Support Position

1 week ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Specialist - Rail Operations

About the Role:

This position involves providing support for rail operations, ensuring continuous monitoring and timely incident response.

Key Responsibilities:

  • Perform hourly, daily, and weekly operations checklists
  • Monitor SiteScope, Splunk alerts, and ServiceNow incidents for real-time issue detection
  • Investigate transaction failures, API errors, and system anomalies using logs and SQL queries
  • Log, update, and resolve incidents in ServiceNow, ensuring accurate documentation in Confluence playbooks

Requirements:

  • Strong incident management skills, including alert validation, triage, escalation, and SLA adherence
  • Able to execute runbooks, playbooks, and contribute to their enhancement
  • Strong knowledge of monitoring tools, including Splunk and SiteScope
  • Proficiency in ITSM, documentation, ServiceNow, Confluence, and REST API debugging
  • Familiarity with Aurora AWS RDS preferred

What We Offer:

A dynamic work environment with opportunities for growth and development.

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