
Store Operations Manager
17 hours ago
The role of Store Operations Manager is to oversee the daily operations of retail stores, ensuring smooth functioning and efficient management of inventory, staff, and customer experience.
This position requires strong leadership and team building capabilities, as well as analytical skills to interpret data and drive process improvements.
Key Responsibilities- Manage ordering, indenting, receiving, storage, GRN, billing, and material movement.
- Ensure accurate inventory management and timely replenishment of stocks.
- Monitor and drive adherence to company SOPs across all operational areas.
- Build, lead, train, and motivate store teams to achieve operational excellence.
- Ensure that the stores are equipped with proper staff members at all time and can build teams for new units.
- Ensure optimal manpower planning, rostering, and productivity on a regular basis.
- Implement and monitor hygiene, safety, and compliance standards.
- Coordinate for timely renewals of licenses and regulatory requirements.
- Ensure 100% adherence to product quality and handling protocols.
- Liaise with central teams for maintenance, marketing activations, and real estate requirements.
- Work closely with procurement, finance, and HR for smooth alignment of processes.
- Track store performance metrics (sales, shrinkage, wastage, manpower costs, customer feedback).
- Prepare and present Weekly & Monthly reports as per shared formats.
- Education: Graduate in any discipline. Hotel/Retail Management Preferred.
- Experience: 4-5 years of experience in managing retail operations, distribution centers, or multi-store formats (FMCG, QSR, Food & Beverages preferred).
- Strong product & process knowledge in retail/food operations.
- Capabilities to manage Blue Collar staff, and build teams.
- Proficiency in MS Office (Excel, PowerPoint, Word) and POS systems.
Achieve operational excellence in retail stores through effective leadership and management.
Opportunity to work in a fast-paced environment with a dynamic team.
Professional growth and development opportunities.
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