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Cloud Communication Specialist

2 weeks ago

Kannur, Kerala, India beBeeCloudCommunication Full time US$ 8,00,000 - US$ 14,00,000

Greetings from a dynamic organization

We are seeking a skilled professional to join our team as a Cloud Communication Specialist. Sharing below job details, please apply if you have relevant skillset.

  • Experience : 10+ years
  • Job Location : Major cities in India.
  • Shift Timing : Flexible

Skillset:

  • Must have skills: Cloud communication platform, ReactJS, HTML/CSS, Applications Development, AI
  • Secondary skills that desired on top of above: Cisco, CVP Call Studio/ICM Scripting, SQL, Python, CUCM,

Additional details:

  • Experience in optimizing telephony IVR, ACD & Dialer – systems, processes and staff using high-tech methodologies.
  • Experience in design, development, deployment and management of Telephony, Call Center & AI technologies across the enterprise.
  • Experience with Contact Center technologies (Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.)