Cash Flow Specialist

Job Title: Cash Flow Specialist

The key objective of this role is to drive the collection process of receivables across multiple sources, thereby reducing the total outstanding and the associated average number of days. This includes negotiating payment schedules that suit the customer's current financial situation while still satisfying the debt.

Key Responsibilities:

• To oversee the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• To provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• To monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write-off, customer reconciliations, and processing credit memos where necessary.
• To ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• To trace defaulters and assets in coordination with the agency's tracing team and suggest remedial course of action.
• To identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• To enlist the efforts of sales and senior management when necessary to accelerate the collection process, including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.

Required Skills and Qualifications:

• A graduate degree

Benefits:

To work in a dynamic environment with opportunities for growth and development.