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About The Citco Group Limited
We are a global business with a strong presence in 45 countries, employing over 11,000 people. Our company has a rich history dating back to the 1940s, during which time we have established ourselves as a leader in the provision of specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide.
Job Description
This is an exciting opportunity to join our IT Operations team as a Local IT Team Lead. As a member of this team, you will be responsible for leading a team of IT administrators to provide exceptional customer service and resolve customer inquiries in a timely manner. You will oversee the day-to-day operations and evaluate service delivery, working closely with other teams within the wider IT organization.
Key Responsibilities
- Lead a team of IT administrators to provide excellent customer service and resolve customer inquiries in a timely manner.
- Oversight of all requests and incidents for their assigned site/region, including managing and coordinating urgent and complicated support issues.
- Development and maintenance of knowledge base repository and Service Level Agreements.
- Advising management on situations requiring additional client support or escalation, as well as defining and delivering communications strategies.
- Verification of IT Asset Management records and provision of physical access and general security of premises where required.
Requirements
- 10 years of experience in a similar role.
- Demonstrated understanding of ITIL and Change Management.
- Excellent communication and interpersonal skills, both written and verbal.
- Demonstrated analytical and problem management skills.
- Experience in ensuring compliance with industry and local government standards.