Customer Service Representative

1 week ago


Ahmedabad, Gujarat, India RC Project Consultancy (RCPC) Full time

Customer Relationship Management at RCPC

At RC Project Consultancy (RCPC), we are seeking a motivated and results-driven Customer Relations Manager who will build and maintain strong relationships with our key customers. This role involves overseeing the relationship with customers handled by your team, resolving customer complaints quickly and efficiently, and providing exceptional customer service to drive sales growth.

Key Responsibilities

  1. Develop and implement a strategic customer service plan to meet the needs of our key customers.
  2. Collaborate with cross-functional teams to ensure seamless customer support and resolve customer complaints promptly.
  3. Conduct regular business reviews with customers to understand their needs and provide tailored solutions.
  4. Stay up-to-date with industry trends and competitor analysis to inform business decisions.

Requirements

  • Proven experience in customer relations or a related field.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.


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