Database System Support Specialist

1 week ago

Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About us

Job Description:

We are seeking a skilled and proactive Support Specialist to join our team. In this role, you will be responsible for the monitoring, incident response, and issue resolution of enterprise-grade systems.

Key Responsibilities
  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve issues across various cloud-native database platforms (AWS RDS, Aurora PostgreSQL, DynamoDB, GCP BigQuery, etc.).

We are looking for someone with a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

Required Skills and Qualifications
  • IBM Sterling B2B: Experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB
  • Exposure to MySQL and GCP BigQuery is an advantage.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
What We Offer
  • Opportunity to work with global teams and clients.
  • Rotational flexibility and work-life balance initiatives.
  • Supportive environment for continuous learning and upskilling.

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