IT Director

Job Title: IT Director

We are seeking an experienced and proactive IT professional to oversee our entire IT infrastructure. The ideal candidate will have over 5+ years of hands-on experience in IT operations, with a proven track record of managing office setups, supporting end-users, maintaining hardware/software systems, and ensuring data security compliance.

Responsibilities:

• IT Infrastructure Management:
• Plan, implement, and manage company-wide IT infrastructure to ensure optimal uptime, scalability, and performance.
• Office Setup and Maintenance:
• Lead the complete IT setup for new office locations including internet connectivity, LAN/WAN configurations, server and workstation installations, printer/scanner setup, and IT asset procurement.
• Technical Support & Helpdesk Oversight:
• Provide Level 1 & 2 support to internal users, manage tickets, and ensure timely resolution of hardware, software, and network issues.
• Network Administration:
• Configure, monitor, and maintain network devices (routers, firewalls, switches) to ensure secure and stable network connectivity across departments.
• Asset and Inventory Management:
• Maintain accurate records of IT assets, ensure proper tracking, warranty renewals, AMC contracts, and periodic audits.
• Vendor Coordination:
• Collaborate with external vendors for procurement, AMC, ISP support, and managed services.
• Data Security and Compliance:
• Ensure cybersecurity protocols, firewalls, antivirus, backup strategies, and data protection policies are strictly implemented and followed.
• Software and License Management:
• Manage installation, configuration, and updates of business software; monitor license usage and renewals.
• Documentation & Reporting:
• Maintain detailed documentation of IT procedures, configurations, and issue resolution logs. Generate regular IT performance reports for management review.

Required Skills & Qualifications:

• Strong knowledge of Windows/Linux server environments
• Hands-on experience with networking tools and troubleshooting (TCP/IP, DNS, DHCP, VPNs)
• Proficiency in Microsoft 365/Google Workspace administration
• Knowledge of IT asset management tools and ticketing systems
• Familiarity with endpoint security tools, firewalls, and backup solutions
• Excellent troubleshooting and decision-making skills
• Strong project management and communication skills
• Ability to work independently and lead small IT teams

Benefits:

• Bachelor's degree in computer science or relevant field
• 5-10 + years of experience in related field
• Experience in information technology space and solving various software and hardware problems
• Strong technical problem-solving and communication skills
• Industry certifications such as CompTIA A+/Network+, MCSE, CCNA, or ITIL (preferred)