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Network Security Policy Automation Specialist
3 weeks ago
We are seeking a highly skilled Network Security Policy Automation Specialist to join our team at Tufin. In this role, you will be responsible for analyzing and resolving complex customer issues that have been escalated to our R&D team.
Key Responsibilities- Analyze and diagnose complex issues customers experience while using our products
- Take ownership of escalations and drive the issue to a timely resolution, either offline or via online sessions with customers
- Create and implement diagnostic tools, patches, and fixes as needed
- Develop a working solution based on the root cause of the issue, or escalate to the R&D team
- Act as the technical focal point for coordinating with R&D teams to resolve customer issues
- Identify patterns in escalated customer issues and design solutions for our customers
- Provide feedback to R&D regarding common escalated issues and work together to devise permanent solutions
- Train Technical Support engineers to help them resolve support cases more efficiently
To be successful in this role, you will need:
- At least 1 year of previous experience as a software developer, coding in Java
- Knowledge of Linux
- Excellent troubleshooting skills
- Excellent verbal and written communication skills (including technical writing)
- Previous experience in technical support, QA, or customer-facing roles is an advantage
- Ability to communicate effectively and respectfully with customers
The estimated salary for this role is $80,000 - $110,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
