Technical Support Specialist

2 weeks ago

Pune, Maharashtra, India Wipro Full time

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing effective technical support to clients and actively resolving their issues directly or through timely escalation.

Key Responsibilities:

  • Manage transactions as per required quality standards
  • Field all incoming help requests from clients via telephone and email in a courteous manner
  • Document all pertinent end-user identification information
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Maintain and update self-help documents for customers to speed up resolution time
  • Escalate serious client issues to Team leader in cases of untimely resolution
  • Avoid legal challenges by complying with service agreements
  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Requirements:

  • Knowledge of assigned process, tools, and systems
  • Collaborative working, problem-solving, and decision-making skills
  • Attention to detail and execution excellence
  • Effective communication and client-centricity

  • Technical Support Specialist

    4 days ago

    Pune, Maharashtra, India Fujitsu Full time

    At Fujitsu, we are seeking a skilled Technical Support Specialist to join our IT team. In this role, you will provide timely and effective technical assistance to customers via phone, email, and chat.The ideal candidate will have excellent communication skills, a strong understanding of IT systems, and the ability to work well under pressure. Provide direct...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Vsynergize AI Full time

    Key Responsibilities : For L2 Technical Support Specialists : - Provide advanced technical support for cybersecurity products, including endpoint and network security solutions. - Troubleshoot and resolve complex technical issues, ensuring minimal downtime for clients. - Collaborate with internal teams and vendors to resolve escalated issues. - Document...

  • Technical Support Specialist

    1 day ago

    Pune, Maharashtra, India beBee Careers Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. This role requires strong technical expertise and excellent communication skills to provide high-quality support to customers.

  • Technical Support Specialist

    1 week ago

    Pune, Maharashtra, India Tercera Venture Private Limited Full time

    At Tercera Venture Private Limited, we are seeking a Technical Support Specialist to join our team.Job OverviewWe are looking for a highly skilled and experienced individual who can provide technical support to our customers. The successful candidate will be responsible for troubleshooting and resolving technical issues, configuring systems, and providing...

  • Technical Support Specialist

    3 days ago

    Pune, Maharashtra, India beBee Careers Full time

    Job OverviewThe Technical Support Specialist role is responsible for providing assistance and support to clients with regards to ICT-related incidents and service requests.

  • Technical Support Specialist

    8 hours ago

    Pune, Maharashtra, India beBee Careers Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing advanced support to employees around the world.This is a hands-on position that requires strong technical knowledge and excellent problem-solving skills. If you have experience in IT support and enjoy working with people, we...

  • Technical Support Specialist

    4 days ago

    Pune, Maharashtra, India Tata Consultancy Services Full time

    About the JobTata Consultancy Services is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving technical issues and providing support to our customers.About the Role:To identify and troubleshoot technical problemsTo develop and implement solutions to resolve technical...

  • Technical Support Specialist

    3 minutes ago

    Pune, Maharashtra, India beBee Careers Full time

    We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing outstanding customer support for all digital products and services.Key Responsibilities:Provide prompt assistance to customers through various channels.Document customer interactions information within our...

  • Technical Support Specialist

    1 week ago

    Pune, Maharashtra, India LUXOFT Full time

    **Job Description:**We are seeking a highly motivated and experienced Technical Support Specialist to join our team at LUXOFT. In this role, you will provide professional technical support to our customers via phone, chat, and email.As a Technical Support Specialist, your primary responsibility will be to triage customer issues, follow the Knowledge Base...

  • Technical Support Specialist

    2 days ago

    Pune, Maharashtra, India beBee Careers Full time

    Job Title : Technical Support SpecialistExperience : 2+ Years of experience in technical support, system analysis, or a related role with a focus on software troubleshooting.Job Description : We are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong understanding of system configurations, software...