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Global Fleet Operations Technician
2 weeks ago
We are seeking a highly skilled Fleet Operations Specialist to join our team. In this role, you will be responsible for ensuring the optimal performance and reliability of our clients' global experiential and event production fleet.
Your key responsibilities will include development and execution of proactive maintenance projects, configuration and documentation of broadcast streaming and experiential & event technology infrastructure, resolution and root cause analysis of issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams, and identification of patterns in technical issues escalated across the fleet.
You will also utilize scripting to develop efficient methods to configure and deploy hardware and software infrastructures, coordinate with partner services, client teams, and SMEs to provide global support, report impact or projected impact to team lead & stakeholders, and support experiential site operations as needed with projects and setup of various event or show elements.
In addition, you will be responsible for development and maintenance of a knowledge base to support fleet operations for all tiers in the service, including training, runbooks on software/hardware infrastructure, best practices, known issues, issue management and escalation protocols.
Required Skills and Qualifications
To be successful in this role, you will need to possess strong technical skills, including proficiency with Unix, Windows & Mac based operating systems, online & event video production technologies, video encoding technology for live streaming, Ross video switchers or other industry standard solutions, enterprise level network switches & routers, IT & media network protocols, VLAN, QoS, IGMP Snooping, and advanced signal flow for audio, video, lighting, network and control.
You will also need to have excellent communication and problem-solving skills, with the ability to create detailed documentation & project proposals, read and write line diagrams in technical design documents, and work independently and remotely from various geographic locations through network infrastructure, partner tier 2 services, dispatched field services, or other reasonably capable third parties.
Benefits
We offer a competitive compensation package, including medical benefits, paid holidays, sick days, and personal days. You will also have the opportunity to enjoy an enjoyable and dynamic company culture, with training and professional development opportunities.