Operations Manager

23 hours ago


Kollam, Kerala, India beBeeOperation Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Operations Manager

Job Description

We are seeking a skilled and experienced operations manager to lead our team of voice agents. The successful candidate will have excellent leadership skills, be able to motivate and manage a team, and ensure that all tasks are completed efficiently and effectively.

The ideal candidate will have a strong background in customer service, experience in managing teams, and excellent communication skills. They should be able to work under pressure, meet deadlines, and maintain high standards of quality.

Key Responsibilities:
  • Team Management:
    • Supervise and manage a team of voice agents to achieve their targets and goals.
    • Monitor performance and provide feedback to improve productivity and efficiency.
    • Develop and implement strategies to increase employee engagement and motivation.
  • Operations Oversight:
    • Ensure smooth daily operations of the voice process by identifying and addressing any issues or concerns.
    • Manage escalations and resolve complex customer complaints in a professional and timely manner.
    • Maintain high standards of quality and ensure that all processes are efficient and effective.
  • Reporting and Analysis:
    • Track and report key metrics and statistics to identify trends and areas for improvement.
    • Analyze data to identify opportunities for growth and development.
  • Client Communication:
    • Communicate with international clients and stakeholders to provide updates on project progress and results.
    • Share best practices and lessons learned to improve overall performance.

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