Fraud Prevention and Detection Specialist

1 week ago

Gurgaon Gurugram Delhi NCR Delhi, India beBeeProtection Full time US$ 60,000 - US$ 1,20,000

**Job Title:** Account Protection Specialist

Our team is looking for a skilled and proactive professional to join our ranks as an Account Protection Specialist. As a key member of our fraud prevention unit, you will play a vital role in safeguarding our customers' financial information and preventing unauthorized transactions.

The ideal candidate will possess excellent communication skills, the ability to work in a fast-paced metric-driven environment, and a strong attention to detail. With a minimum of 1 year of experience in a contact center domain, preferably in customer service or collections, you will be able to effectively navigate complex situations and provide top-notch support to our customers.

Responsibilities include:

  • Making proactive attempts to identify fraudulent charges via inbound and outbound calls.
  • Answering inbound calls from card members and setting up/actioning fraud cases on calls.
  • Reviewing fraud claims from card members to decide whether to accept or reject them.
  • Detecting and minimizing credit and fraud risk while enabling spend at the same time.
  • Conducting real-time, transaction-level credit and fraud risk assessments for requests received from our card members or merchants.
  • Processing point-of-sale (POS) approvals and charge reversals requests from merchant establishments.
  • Resolving cases within the assigned empowerment limit.
  • Continuously monitoring current trends in the fraud landscape and suggesting preventive and corrective measures.

Qualifications include:

  • Graduate or undergraduate degree.
  • Excellent communication and analytical skills.
  • Minimum 1 year of experience in a contact center domain.
  • Proven problem-solving skills with a strong attention to detail.
  • Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a window environment.
  • Ability to work in a 24/7 rotational environment.
  • Ability to work in a hybrid environment.

Join us in our mission to provide exceptional customer service and protect our customers' financial well-being.

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