Senior IAM Operations Manager
1 month ago
As a Senior IAM Operations Manager at RealPage, Inc., you will be responsible for leading and growing the IAM operations and User Access teams in support of RealPage security initiatives. Success in this role is driven by your ability to build relationships with numerous internal stakeholders, manage organizational Service Level Objectives (SLOs), and mentor staff.
Key Responsibilities
- Plan and execute the quarterly user access review schedule, ensuring all activities are completed accurately and on-time.
- Handle escalations to business owners/reviewers to complete user access reviews.
- Work with the team to identify and resolve inconsistencies related to user access.
- Spearhead the onboarding of additional applications into the IAM program, ensuring training, documentation, and processes are in place prior to handoff.
- Serve as the primary point of contact for the IAM Operations and User Access teams.
- Create, manage, track, and drive maturity around IAM KPIs and SLOs.
- Seek out and implement efficiencies in IAM processes and procedures.
- Lead reviews for all team employees and weekly touchpoint sessions.
Required Skills and Experience
- Strong understanding of identity and access management processes and frameworks.
- Experience working with other business units and stakeholders to improve IAM processes and identity and solve issues.
- Advanced Excel skills to manage large data sets.
- Experience in mentoring or managing staff.
- Strong written & verbal communication & collaboration skills.
Preferred Skills and Experience
- Experience and/or exposure with IT Audits.
- Firm understanding of security best practices.
- Experience working with an IAM platform to include governance and identity management lifecycle.
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IAM Operations Manager
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