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IT Service Management Professional
1 week ago
We're looking for a seasoned IT Service Management Professional to join our team at TOP MNC. As a key member of our infrastructure management team, you will be responsible for providing exceptional service management capabilities to support our cloud contact center infrastructure.
The ideal candidate will have extensive experience in network operations and infrastructure management, specifically with Amazon Connect and CCAAS. You should be well-versed in solution architecture and have hands-on experience with Genesis and other voice domain related products.
A strong understanding of cloud contact center platforms like Amazon Connect, Genesys, NICE Cxone, and Webex is essential. Additionally, you should have experience in implementation, solutioning, and transformation projects related to CCAAS.
You will work closely with multiple teams across the organization to support transformation initiatives and ensure seamless integration of cloud contact center solutions. If you have experience working with services like Lex, OB Dialer, Omnichannel, and other latest BPO industry business/customer experience enhancement, that's a big plus
This role offers an exciting opportunity to be part of a dynamic team and contribute to shaping the future of our cloud contact center infrastructure.
