Capacity Planner

7 days ago


Hyderabad, Telangana, India beBee Careers Full time

Job Overview

As a Workforce Management Expert, you will play a critical role in ensuring that our operations are aligned with customer demand. You will be responsible for developing and maintaining accurate demand forecasts, creating schedules and resource plans, and collaborating with stakeholders to drive business outcomes.

About the Position

This is an exciting opportunity to join a dynamic team and contribute to the success of our business. The successful candidate will have a strong background in forecasting, data analysis, and workforce management, with excellent communication and interpersonal skills.

Responsibilities

  • Develop and maintain accurate demand forecasts at various intervals, including daily, weekly, and monthly, using statistical models and data analysis
  • Create schedules and resource plans to ensure optimal utilization of available resources, taking into account factors such as shrinkage, TPH, and queue management
  • Collaborate with stakeholders to identify and address operational challenges and opportunities for improvement, including managing critical parameters, employee experience, and contingency planning
  • Analyze data to inform strategic decisions and drive business outcomes, including optimizing break, meeting, and other non-productive activities


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