Learning Support Associate

2 weeks ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 7,32,000 - ₹ 10,95,000

Job Title: Learning Support Associate

About the Role:

We are seeking a skilled support specialist to join our organization. As a support specialist, you will play a critical role in delivering exceptional learner support through proactive onboarding and engagement.

Key Responsibilities:

  • Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup and initial orientation.
  • Engagement and Resolution: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries.
  • Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.

Requirements:

  • Excellent Communication Skills: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

Preferred Qualifications:

  • Bachelor's degree in any field.
  • Minimum 1-2 years of experience in support roles, preferably in EdTech or customer success.
  • Experience in handling both inbound and outbound calls.

This is an exciting opportunity for individuals who are passionate about delivering exceptional learner support and contributing to the growth and success of our organization.

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