
Contact Centre Specialist
1 week ago
We are seeking a Customer Service Executive to serve as the first point of contact for our customers.
Job SummaryThis role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels.
Key Responsibilities- Handle inbound and outbound calls, emails, and other forms of communication from customers.
- Respond to customer inquiries and resolve issues promptly, efficiently, and professionally.
- Provide accurate information about products and services.
- Escalate complex issues to the appropriate department or senior staff when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Strong verbal and written communication skills.
- Excellent interpersonal skills with a patient and empathetic approach.
- Ability to actively listen and understand customer needs.
- Problem-solving and conflict-resolution skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
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