Macintosh Systems Administrator

1 month ago


Mumbai, Maharashtra, India World Resources Institute Full time
About Your Role

As a Macintosh Administrator at World Resources Institute, you will play a critical role in ensuring the smooth operation of our Apple devices. You will report to the Help Desk Analyst, Operations, and work closely with other support teams to resolve macOS-related issues.

Key Responsibilities:
  • Ensure a consistent user experience across all macOS devices
  • Leverage Jamf or similar MacBook MDM tool to manage and configure devices
  • Plan and implement macOS upgrades and rollouts to ensure seamless transitions
  • Maintain client hardware standards, including configuration and testing of new technology
  • Work as the escalation point for macOS-related issues, collaborating with senior staff and corporate technology groups
  • Develop and implement configuration policies, test, and document findings
  • Stay up-to-date with Apple and Jamf communities to improve Apple/Mac device management
  • Escalate priority support issues and collect relevant information for efficient resolution
  • Maintain a positive working relationship with business lines and other departments
  • Prioritize and schedule work to meet department service level agreements
Qualifications and Requirements:
  • Bachelor's degree in IT, Computer Science, engineering, or relevant field
  • 4-7 years of relevant, full-time work experience in Mac OS application support
  • Experience supporting users in a remote/help desk environment
  • Experience with endpoint/workstation experience – Mac OS required
  • Experience with support MS o365 suite desktop/web apps
  • Full fluency in English required, second language preferred
  • Existing work authorization required, WRI unable to authorize visa work authorization
Location and Duration:

Mumbai, 1 year as term hire, extendable based on performance and project requirements



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