Macintosh Systems Administrator
1 month ago
As a Macintosh Administrator at World Resources Institute, you will play a critical role in ensuring the smooth operation of our Apple devices. You will report to the Help Desk Analyst, Operations, and work closely with other support teams to resolve macOS-related issues.
Key Responsibilities:- Ensure a consistent user experience across all macOS devices
- Leverage Jamf or similar MacBook MDM tool to manage and configure devices
- Plan and implement macOS upgrades and rollouts to ensure seamless transitions
- Maintain client hardware standards, including configuration and testing of new technology
- Work as the escalation point for macOS-related issues, collaborating with senior staff and corporate technology groups
- Develop and implement configuration policies, test, and document findings
- Stay up-to-date with Apple and Jamf communities to improve Apple/Mac device management
- Escalate priority support issues and collect relevant information for efficient resolution
- Maintain a positive working relationship with business lines and other departments
- Prioritize and schedule work to meet department service level agreements
- Bachelor's degree in IT, Computer Science, engineering, or relevant field
- 4-7 years of relevant, full-time work experience in Mac OS application support
- Experience supporting users in a remote/help desk environment
- Experience with endpoint/workstation experience – Mac OS required
- Experience with support MS o365 suite desktop/web apps
- Full fluency in English required, second language preferred
- Existing work authorization required, WRI unable to authorize visa work authorization
Mumbai, 1 year as term hire, extendable based on performance and project requirements
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Macintosh Systems Manager
1 week ago
Mumbai, Maharashtra, India World Resources Institute Full timeJob OverviewWe are seeking a highly skilled Macintosh Systems Manager to join our team at World Resources Institute in Mumbai. This is a 1-year term hire position, extendable based on performance and project requirements.
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Macintosh Administrator
3 weeks ago
Mumbai, Maharashtra, India World Resources Institute Full timeAbout Your Role:As a Macintosh Administrator at World Resources Institute, you will be responsible for planning and configuring Apple computers for the organization. Your duties will include ensuring a consistent user experience across macOS devices, leveraging Jamf or similar MacBook MDM tool, and implementing macOS upgrades and rollouts. You will also be...
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