
Quality Assurance Professional
5 days ago
This role plays a pivotal part in reviewing and ensuring quality standards, processing accuracy, and compliance as per predefined checklists.
- Collaborate with cross-functional teams to ensure quality compliances and processing accuracy for daily operations.
- Conduct audits of processed tickets basis the predefined checklist for tickets assigned via email, Salesforce, and other data sources, at a set frequency defined by the business.
- Ensure regular audits to check documentation around BK Claimants.
- Perform random sample checks on communication sent/received to/from Trustees.
- Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Generate weekly/monthly reports for audits performed and provide analytics and inferences to supervisors and stakeholders.
Requirements:
- Bachelor's degree in any field (preferably in Law/BBA or Commerce).
- 2-4 years of experience in a multinational corporation.
- Project management experience or certifications are highly desirable.
- Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams, and Outlook.
- Exceptional written and verbal communication skills, with the ability to derive insights from information provided.
Behavioral Requirements:
- Strong problem-solving skills, with a solution-oriented mindset.
- Ability to handle confidential information with discretion.
- Strong interpersonal and customer service skills.
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