Telecom Product Visionary

14 hours ago


Mumbai, Maharashtra, India Truetech Solutions Private Limited Full time

Role Overview:
We are seeking an experienced Product Head to lead and manage the Product Managers responsible for the Lead-to-Order (L2O), Order-to-Activation (O2A), Usage-to-Cash (U2C), and Trouble-to-Resolve (T2R) journeys.

The role is crucial in ensuring seamless integration and optimization of these key processes to drive business success and enhance customer satisfaction.

Key Responsibilities:
- Develop, articulate and own a clear product vision and strategy that aligns with the company's overall business objectives.
- Provide leadership, guidance, and mentorship to Product Managers overseeing the L2O, O2A, U2C, and T2R journeys.
- Promote collaboration and knowledge sharing among the PMs to ensure best practices and innovative solutions are implemented across all journeys.
- Communicate product vision, strategy, and performance to executive leadership and other key stakeholders.
- Oversee a transition from feature-led to strategy-led product roadmap.
- Work closely with engineering, operations, sales, marketing, and customer support to ensure seamless product development and delivery.
- Partners with business and internal/external partners to understand current customer experience, identifies areas of opportunity to build and enhance platforms and modules.
- Continuously improve processes and workflows across all four journeys to enhance efficiency, reduce costs, and improve customer satisfaction.
- Establish and track key performance indicators (KPIs) for each journey to ensure they meet or exceed targets.
- Identify and implement innovative solutions and technologies to enhance product capabilities and stay ahead of market trends.
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.

Requirements:
- Bachelor's degree in Computer Science, Engineering, Business Administration, or related field.
- MBA is a plus.
- 15+ years of product management experience in the telecom industry, with significant leadership experience.
- Strong technical background and understanding of telecom processes, including BSS and OSS layers.
- Excellent communication, collaboration, and problem-solving skills.
- Proven track record of driving innovation and process optimization.
- Experience with data analytics and performance optimization.

Salary Estimate: ₹25,00,000 - ₹40,00,000 per annum

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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