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Astrology Support Expert
2 weeks ago
Join a dynamic team as an Astrology Support Expert and play a vital role in delivering exceptional customer experiences.
About the Role:
This is a fantastic opportunity to work with a cutting-edge astrology app that's revolutionizing the way people connect with expert astrologers. As an Astrology Support Expert, you'll be the first point of contact for users, providing timely assistance, resolving queries, and ensuring every interaction is seamless and personalized.
Key Responsibilities:
- Respond promptly to user inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
- Offer empathetic guidance and support to users seeking help with astrology-related sessions and app features.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Maintain records of customer interactions and feedback for process improvement.
- Collaborate with other departments (Tech, Operations, Product) to address recurring issues and enhance user satisfaction.
- Strive to achieve customer satisfaction targets and contribute to a positive brand image.
Requirements:
- Bachelor's degree in any discipline (preferably Business Administration or Communication).
- 1-3 years' experience in customer support/executive roles (preferably in the app or tech industry).
- Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
- Strong problem-solving, multitasking, and conflict-resolution abilities.
- Empathetic, patient, customer-first mindset.
- Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
- Willingness to work in flexible shifts as per business needs.
Becoming part of this team means you'll be surrounded by professionals who share your passion for delivering outstanding customer experiences.
We're committed to fostering a culture of growth, inclusivity, and continuous learning.
Are you ready to embark on an exciting journey and make a lasting impact?
