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Technical Support Professional

1 week ago

Chennai, Tamil Nadu, India HCLTech Full time

Company Overview:

HCLTech is a renowned global technology company that provides innovative IT and engineering services to its clients worldwide.

Salary and Benefits:

We offer competitive salaries and a range of benefits to our employees, including health insurance, retirement plans, and paid time off.

Job Description:

As a Help Desk Support Specialist, you will be responsible for providing technical assistance and customer service to our clients. Your key responsibilities will include maintaining high efficiency in handling escalated calls, resolving tickets within agreed SLA, adhering to quality standards, ensuring positive customer experience, updating worklogs, and following shift for escalation process and process compliance.

Required Skills and Qualifications:

  • Excellent communication skills with international voice support experience.
  • Hands-on experience in Mobility related Application & Desktop/General system related issues.
  • Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
  • In-depth experience knowledge on MS office/O365.
  • Experience in Telecom will be an added advantage.

Benefits:

  • Competitive salary
  • Health insurance
  • Retirement plans
  • Paid time off