Software Development Expert

5 hours ago

Mumbai, Maharashtra, India beBeeProductConsultant Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The team responsible for Morningstar s Software division is comprised of talented and creative individuals who help make technology one of our core strengths. We believe in building great products in-house in a highly collaborative, agile environment where we focus on technical excellence, the user experience, and continuous improvement.

We are always pushing technology s boundaries to find new and better ways to serve investors. Our team views software development as a craft and cares deeply about creating a positive user experience. You will work across offices and cultures with smart people who are driven to find better ways to create great products integrating best practices in technology and investing.

Key Responsibilities:
  • Provide exceptional service to all incoming client queries related to Morningstar products and services.
  • Maintain expert knowledge of Morningstar products and services, features, benefits, serving as a resource to team members and acting as a consultant to clients.
  • Apply a professional, timely, and proactive approach to escalated issues and calls.
  • Regularly follow up internally and externally for all outstanding client queries and requests.
  • Work closely with internal Data, Engineering, and Implementation teams to ensure timely production, quality assurance, and delivery of projects for new and existing clients.
  • Ensure compliance with required service levels for the process.
  • Demonstrate strong client advocacy.
Requirements

To be successful in this role, you should have:

  • 2-3 years of relevant experience. Experience in Financial Services/Capital markets is preferred.
  • A proven track record of managing clients with contractual timelines and scope. Effective analytical and decision-making skills.
  • Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with an inclination to learning.
  • Understanding of networks, web service errors, and complex software systems.
  • Excellent skills in Microsoft Excel.
  • Fast learner, self-starter/learner, flexible, and proven ability to work in a demanding environment with strong multi-tasking skills. Professional attitude and strong service orientation.
  • Educated to degree level, an advanced degree is a plus.
  • Excellent written and verbal communication in English.
  • Availability to work on Saturdays, Sundays & Public holidays (on a rotational basis) is a key requirement for this role as part of a global 24x7 support operation.
Nice to Have
  • Experience with complex information systems.
  • Familiarity with customer relationship management (CRM) software.

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