IT Director

Job Summary

The IT Executive will be responsible for managing and administering information systems, including all computers, servers, internet, email server, and local and wide area networks. This role will also serve as a resource for other technicians and users in solving technical problems.

Key Responsibilities

• Manage and administer information systems, including all computers, servers, internet, email server, and local and wide area networks.
• Serve as a resource for other technicians and users in solving technical problems.
• Assist the IT Manager in the implementation and maintenance of information systems, data processing systems, and procedures for AccorHotel.
• Develop and maintain effective relationships with all departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Provide effective support to the department to enable them to provide effective and efficient services.
• Identify optimal cost-effective use of resources.
• Assist the IT Manager to conduct periodic and annual inventory audits of the equipment and recommend replacement of equipment if required.
• Ensure to educate users on issues such as security, virus prevention, and password protection.
• Train the user department on the usage of PCs, terminals, printers, other peripherals, and any other program applications installed.
• Ensure to maintain contacts with all user departments, hardware vendors, and other representatives pertaining to Systems.
• Act as a frontline interface to the internal & external users by resolving queries or complaints in a timely & efficient manner.
• Coordinate operations with Department Coordinators, Supervisors, and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Ensure that all software licensing laws are adhered to.
• Ensure the smooth running of all systems, including antivirus software, print services, and email provision.
• Install computer systems, ensuring that backup systems operate effectively, buy hardware and software, provide the technology infrastructure for the organization, and contribute to organizational policy with regard to quality standards.

Qualifications

Knowledge and Experience

• Diploma in Information Technology
• Minimum 12 years of relevant experience
• Good reading, writing, and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Knowledge of Windows Operating System

Competencies

• Good communication skills
• Service-oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

Remote Work

No

Employment Type

Full-time