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Senior Business Analyst

3 weeks ago

Mumbai, Maharashtra, India Wipro Limited Full time
Job Description

We are seeking a highly skilled Senior Business Analyst to join our team at Wipro Limited. As a Senior Business Analyst, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Field all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Update own availability in the RAVE system to ensure productivity of the process.
Requirements:
  • Foster excellent customer relationships through effective communication and troubleshooting skills.
  • Utilize internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.
  • Maintain accurate records of all customer queries as per standard procedures and guidelines.