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Operations Executive

3 weeks ago


Noida, Uttar Pradesh, India EXL IT service management Full time
Job Summary:

We are seeking an experienced Operations Executive to join our team at EXL IT service management. The ideal candidate will have a strong background in customer relations, data analysis, and process improvement. As an Operations Executive, you will be responsible for building and maintaining strong relationships with end customers, gathering and analyzing data, and making sound judgments based on available information.

Key Responsibilities:
  • Building / maintaining strong relationship with end customers
  • Gathering and analysis of data
  • Calculating injured worker's mileage reimbursement according to each jurisdiction's mileage reimbursement standards
  • Evaluating incoming documents, interpreting necessary information for completing assigned tasks
  • Contacting external parties to obtain missing information (as necessary)
  • Decision making based on received requests and discretion of payment processing

Internal Interactions:
  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
  • Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions
  • QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

External Interactions:
  • Supervisors at the client end for the purpose of seeking clarifications and answering queries
  • Trainers at the client end for training purposes
  • Once skilled, written communication with client's claims professionals for clarification or revision of the payment requests

Organizational Relationships:
  • Reports To :Assistant Manager/ Lead Assistant Manager Supervises :None