Global OT System Specialist

3 weeks ago


Bengaluru, Karnataka, India Aspen Technology Full time

AspenTech is a global leader in digital transformation, helping industries meet the increasing demand for resources. Our Digital Grid Management software suite enables power and utilities companies to achieve superior real-time control, optimization, and management for complex energy networks.

The Role

A Field Support Engineer I will provide ongoing support to OT systems worldwide, ensuring reliability, system performance, and world-class customer satisfaction. In this challenging and fast-paced environment, you will expand your technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base.

Your Impact

  • Participate in AMC activities at customer sites.
  • Troubleshoot, resolve, or escalate, and document customer incidents in a timely and professional manner according to contract maintenance and warranty.
  • Document all customer interaction.
  • Contribute ideas for better customer service and continuously improve the quality of service provided.
  • Show a passion for continued learning and stay abreast of new technology and trends.
  • Work with other technical teams for inputs and support in day-to-day activities.

What You'll Need

  • Bachelor's degree in Electrical/Computer/Software Engineering.
  • 1 to 3 years of experience.
  • Power Utility experience preferred.
  • Experience with SCADA/control systems, particularly OSI Monarch SCADA system.
  • Knowledge of SCADA protocols like IEC101, IEC104, MODBUS, and DNP.
  • Knowledge of SQL databases, such as SQL Server, MySQL, PostgreSQL, and Oracle.
  • Familiarity with basic networking skills, including Windows OS, Red Hat OS, switches, and Firewall troubleshooting knowledge.
  • Excellent customer management skills.
  • Good troubleshooting skills.
  • Knowledge of computer programming, with an introduction to C programming as a minimum.
  • Ability to work on multiple projects in parallel in a fast-paced environment.
  • Ability and flexibility to travel to domestic and international customer sites (less than 30% travel per year).


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