Global OT System Specialist
3 weeks ago
AspenTech is a global leader in digital transformation, helping industries meet the increasing demand for resources. Our Digital Grid Management software suite enables power and utilities companies to achieve superior real-time control, optimization, and management for complex energy networks.
The Role
A Field Support Engineer I will provide ongoing support to OT systems worldwide, ensuring reliability, system performance, and world-class customer satisfaction. In this challenging and fast-paced environment, you will expand your technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base.
Your Impact
- Participate in AMC activities at customer sites.
- Troubleshoot, resolve, or escalate, and document customer incidents in a timely and professional manner according to contract maintenance and warranty.
- Document all customer interaction.
- Contribute ideas for better customer service and continuously improve the quality of service provided.
- Show a passion for continued learning and stay abreast of new technology and trends.
- Work with other technical teams for inputs and support in day-to-day activities.
What You'll Need
- Bachelor's degree in Electrical/Computer/Software Engineering.
- 1 to 3 years of experience.
- Power Utility experience preferred.
- Experience with SCADA/control systems, particularly OSI Monarch SCADA system.
- Knowledge of SCADA protocols like IEC101, IEC104, MODBUS, and DNP.
- Knowledge of SQL databases, such as SQL Server, MySQL, PostgreSQL, and Oracle.
- Familiarity with basic networking skills, including Windows OS, Red Hat OS, switches, and Firewall troubleshooting knowledge.
- Excellent customer management skills.
- Good troubleshooting skills.
- Knowledge of computer programming, with an introduction to C programming as a minimum.
- Ability to work on multiple projects in parallel in a fast-paced environment.
- Ability and flexibility to travel to domestic and international customer sites (less than 30% travel per year).
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