
Career Opportunities in Project Management
1 week ago
Job Overview:
General Manager Operations
As a pivotal leader, you will drive customer satisfaction and ensure seamless project execution by overseeing a team of operations leads. You will foster collaboration with cross-functional teams to meet customer promises.
Key Responsibilities:
- Owning the customer experience from project booking to handover, ensuring timely delivery and quality standards.
- Acting as a primary point of escalation for region-specific issues, resolving customer concerns within committed timelines.
- Cultivating strong relationships with cross-functional teams to facilitate faster issue resolution and empower team members to solve problems effectively.
- Leading people management, empowering existing teams, and hiring top talent to strengthen regional teams.
- Maintaining adherence to defined processes, SOPs, and standards to provide standardized customer experiences.
Requirements:
- NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools preferred.
- 7-12 years of work experience in startups or operations, with direct team reporting experience.
- Strong attention to detail, excellent written and oral communication skills, and structured thought process.
- Ability to thrive in fast-paced startup environments, manage strategic alliances, and drive business partnerships.
Bonus Points:
- Professional certifications in relevant fields.
- Experience working with diverse teams and managing complex projects.
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