mac_support_specialist

Job Title: Mac Support Specialist

We are seeking a skilled and customer-focused Mac Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional support for macOS-based systems.

Key Responsibilities:

• Provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting.
• Assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.
• Perform routine maintenance, system checks, and software updates.
• Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.
• Manage user accounts, profiles, and system preferences.
• Deploy, configure, and manage macOS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance).
• Support for other MDM (Mobile Device Management) platforms like Intune or Kandji at a basic level.
• Document support issues, resolutions, and processes in a ticketing system (e.g., Jira, ServiceNow).
• Collaborate with other IT teams to escalate and resolve complex issues.
• Assist with IT onboarding and offboarding processes (system setup, asset management, etc.).

Required Skills and Qualifications:

• 1 year of experience in Mac desktop support or a similar role.
• Solid understanding of macOS, Apple hardware, and the Apple ecosystem.
• Familiar with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.
• Experience with remote support tools (e.g., Apple Remote Desktop, TeamViewer, AnyDesk).
• Exposure to Jamf Pro or other MDM tools for device management.
• Excellent verbal and written communication skills.
• BASIC knowledge of scripting (e.g., Bash, AppleScript) is a plus.
• Experience with helpdesk/ticketing systems (Jira, ServiceNow, etc.).

Preferred Certifications:

• Apple Certified Support Professional (ACSP)
• Jamf Certified Associate