Business Operations Specialist

3 hours ago


Navi Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Title: Business Operations Specialist

Mizuho Global Services Pvt Ltd is a subsidiary company of Mizuho Bank, Ltd, one of the largest banks in Japan.

The company was established in 2020 as part of Mizuho's long-term strategy to create a captive global processing center for remotely handling banking and IT related operations.

At Mizuho, we value a culture driven by ethical values and diversity in all its forms.

The direction of MGS's development is guided by three key pillars: Mutual Respect, Discipline, and Transparency.

Key Responsibilities:
  • Support and respond to Singapore user inquiries about loan guarantee credit limit management operation following standard workflows and ACBS.
  • Create or enhance user operation guides and FAQs for common inquiries from users.
  • Communicate with related head office business analysts about necessary inquiries.
  • Communicate with related head office and Singapore IT developers about necessary inquiries, especially relating to system incidents.
  • Maintain standard workflow documents of GCBS systems.
  • Study backlog items and plan for necessary enhancements considering priority of the business.
  • Will to travel for short business trips to Asia Pacific offices, especially Singapore when required.
Required Skills and Qualifications:
  • Expertise in loan guarantee credit limit.
  • Business level proficiency in English verbal and written is mandatory.
  • Knowledge of ACBS system application.
  • Understanding of banking product life cycle and downstream requirements of transaction and financial data.
  • User training UAT and quality assurance support.
  • Proficiency with Microsoft Office suite of tools.
  • Good experience in business process management.
Benefits:
  • Travel opportunities to Asia Pacific offices.
  • Chance to work with experienced team members.
  • Opportunity to grow professionally.
Others:
  • Flexible working hours.
  • Comprehensive benefits package.


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