Technical Assistance Center Specialist

2 weeks ago


Mumbai, Maharashtra, India Interactive Brokers Full time

Job Summary:

Interactive Brokers is seeking a skilled Technical Assistance Center Representative to provide technical and functional support for our Trader Workstation. The ideal candidate will have experience in Windows/Mac software and hardware support, connectivity support, and Java familiarity.

Responsibilities:

  • Provide technical support for the Trader Workstation, including connectivity and security protocols.
  • Manage problems with a focus on wide-scale technical issues.
  • Assist customers with inquiries and act as a liaison between internal teams and customers.

Requirements:

  • 2 years of experience in software and hardware support, connectivity support, and Java familiarity.
  • Strong networking and technical knowledge to troubleshoot issues.
  • Self-confident, open, extroverted, and good communication skills.
  • Fluency in English is a must.

Education:

  • Bachelor's degree in Information Technology or equivalent.

Compensation and Benefits:

  • Competitive salary package.
  • Performance-based annual bonus.
  • Group Medical and Life Insurance.
  • Modern offices with amenities and stocked cafeterias.
  • Employee referral bonus.


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