Technical Assistance Center Specialist
2 weeks ago
Job Summary:
Interactive Brokers is seeking a skilled Technical Assistance Center Representative to provide technical and functional support for our Trader Workstation. The ideal candidate will have experience in Windows/Mac software and hardware support, connectivity support, and Java familiarity.
Responsibilities:
- Provide technical support for the Trader Workstation, including connectivity and security protocols.
- Manage problems with a focus on wide-scale technical issues.
- Assist customers with inquiries and act as a liaison between internal teams and customers.
Requirements:
- 2 years of experience in software and hardware support, connectivity support, and Java familiarity.
- Strong networking and technical knowledge to troubleshoot issues.
- Self-confident, open, extroverted, and good communication skills.
- Fluency in English is a must.
Education:
- Bachelor's degree in Information Technology or equivalent.
Compensation and Benefits:
- Competitive salary package.
- Performance-based annual bonus.
- Group Medical and Life Insurance.
- Modern offices with amenities and stocked cafeterias.
- Employee referral bonus.
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