Process Training Manager

2 days ago


Navi Mumbai, Maharashtra, India beBeeTraining Full time US$ 60,000 - US$ 1,20,000

Develop a Career in Process Training and Leadership

  • Design, develop, and deliver process training programs that drive employee performance and improve organizational efficiency.

Key Responsibilities:

  1. Collaborate with department heads to identify training needs and ensure alignment with business objectives.
  2. Conduct regular assessments and evaluations of training effectiveness, making adjustments as necessary to optimize results.
  3. Monitor and evaluate employee progress and performance post-training, providing ongoing support to trainees.
  4. Lead and support process improvement initiatives across the organization, facilitating workshops and group sessions for process knowledge transfer.
  5. Continuously improve training methods based on feedback and industry best practices, ensuring all training documentation is up-to-date and accessible.

Requirements:

  • Bachelor's degree or equivalent in any field.
  • 3 to 8 years of relevant experience in process training or process management.
  • Strong communication and presentation skills, with experience in designing and implementing training programs.
  • Ability to work collaboratively with multiple teams and departments, proficient in MS Office and other related tools.

Preferred Qualifications:

  • Experience in the BPO or service industry.

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